At BlissShell, we are committed to providing a seamless shopping experience for our customers. Please read our Refund and Cancellation Policy carefully before making any purchase. By shopping with us, you agree to the terms outlined below.
1. Returns and Refunds
- Eligibility for Returns: Returns are accepted within 7 days of receiving the product, provided the product is in its original condition, unopened, and unused. Customized or personalized items are not eligible for returns.
- Return Process: To initiate a return, please contact our customer support team via email at blissshells@gmail.com or call us at 099231 24162 / +91 88066 58481. Kindly provide your order number, reason for return, and photographic evidence if the product is damaged.
- Refund Processing: Once the returned product passes our inspection, refunds will be initiated within 2 working days and credited to your original payment method within 5-7 working days, depending on your bank’s processing time.
- Non-Refundable Items: Shipping costs are non-refundable. Products damaged due to misuse or negligence are not eligible for refunds.
2. Cancellations
- Order Cancellation by Customer: Orders can be canceled within 24 hours of placement by contacting our support team. Cancellations made after this period will not be accepted.
- Order Cancellation by BlissShell: We reserve the right to cancel an order due to stock unavailability, payment failure, or other unforeseen circumstances. In such cases, a full refund will be processed to the original payment method.
3. Damaged or Defective Items
- If you receive a damaged or defective product, notify us within 48 hours of delivery. We will arrange for a replacement or refund, as applicable, after verifying the claim.
4. Contact Information
For any queries or assistance, please reach out to us:
- Business Name: Bhavani Distributors
- Address: G-1, Garden View Apartments, Vhadlem Bhatt, Taleigao, Panaji, North Goa, GOA- 403002
- Phone: 099231 24162 / +91 88066 58481
- Email: blissshells@gmail.com
By using BlissShell’s services, you acknowledge and agree to this Refund and Cancellation Policy.